PlanetBerry.com - Policies, Terms and Conditions -
100% Guarantee- All of our products are warranted to be free of manufacturing defects. If for some reason you have a challenge with your order, please contact us immediately to figure out a reasonable solution. If a verifiable defect has occurred, we will cover all associated cost regarding the defect by full product replacement or component parts as needed including shipping costs, or money back as applicable.
Acceptance of Terms & Conditions;
Online Orders: By processing any order through PlanetBerry.com's online website, customer acknowledges acceptance of the terms and conditions herein. A copy of the order transaction including all terms and conditions will be automatically sent via email to the purchaser of any order at the customers email address given at the time of order. It is the customer's responsibility to fully read and understand these terms and conditions. Should customer have any challenges with the terms and conditions, customer may cancel an order with written notice within 48 hours of placement of any order or sale is considered final and subject to the all applicable terms and condition of this agreement.
Phone Orders - By placing an order over the telephone verbally through PlanetBerry.com customer service department, email or fax, customer is acknowledging acceptance of the terms and conditions of this website. A copy of the order transaction including all terms and conditions will be automatically sent via email to the purchaser of an order at the customers email address given at the time of order. It is the customer's responsibility to fully read and understand these terms and conditions herein. Should customer have any challenges with the terms and conditions, customer may cancel this order with written notice within 48 hours of placement of any order or sale is considered final and subject to the all applicable terms and condition of this agreement.
Cancellation Policy - Orders may be cancelled within 48 hours of placement for any reason. However if any order has been shipped, all shipping and applicable restocking fees will be ducted from the refundable amount. Cancellations must be submitted in writing via email, and or standard post. All cancellations shall be responded to in the same manner with a cancellation confirmation. If you do no receive a confirmation, please contact our customer service department immediately. Customer is responsible for all incurred costs including shipping in both directions & applicable restock fees if procedure has not been confirmed and completed written format. Should an item be refused delivery without proper authorization, customer shall be responsible for incurred costs as well.
Note: If a custom order has been processed to a manufacturer and work has been performed, orders are considered non-cancelable.
Return and Warranty Policies:
Please refer to individual product description pages regarding specific conditions pertaining to manufacture lead times, additional shipping parameters and or additional options regarding your order.
Return authorization - *All Items must have a valid RA# (return authorization #) before being returned. Customer must contact PlanetBerry.com in writing via email or general
General Policy - All of our products are warranted to be free of manufacturing defects. If for some reason a challenge has occurred with an order, please contact us immediately to figure out a reasonable solution. It is recommended that all items should be checked immediately upon receipt. All items must be opened and inspected for damage within 7 days of delivery, and written notification of any challenges must be submitted no later then 7 days from receipt or all sales will be considered final. Should a defect or challenge occur; buyer must contact seller in writing describing said defect or challenges with instructions or questions regarding return issues. Seller reserves the right to send replacement parts when applicable. PlanetBerry.com refund policy does not cover items damaged due to misuse, neglect, wind, weather conditions or other "acts of God". It is the customer's responsibility to properly care for, maintain, store and safely use the products ordered. If any questions arise about proper use, please email questions to info@planetberry.com. When returning an item for any reason, item MUST be packaged in the original carton. Items that have been scratched or dented by, set up, excessive use, etc., are considered un-sellable and or no longer as new condition. Un-sellable items will not be accepted for return unless there has been a clear manufacture defect or warrantee issue. Actual items and components may vary slightly from color charts and or pictures as displayed due to particular lighting effects, computer monitor displays, graphics and availability of particular items. Therefore PlanetBerry.com can not be held accountable for any persons who improperly decide a specific color choice, unit style, or size dependant on the visual picture only. It is the customer’s responsibility to read all descriptions in the item shopping cart before ordering. If PlanetBerry.com so chooses to except and return an item, it is at PlanetBerry.com sole discretion whether or not a restocking fee and or shipping charges will apply. All returns for improper choices may be subject to a 25% restocking fee plus applicable shipping and handling charges. Refunds will be given for the purchase price less the original shipping and handling charge as agreed upon. Customer will be responsible for return shipping via UPS to us, except when a manufacturing defect is verified. In such cases (verifiable manufacturing defect), seller may choose to send a call tag for the merchandise to have it picked up. PlanetBerry.com reserves the right to repair or replace such merchandise at PlanetBerry.com discretion. Refunds are issued within 30 days of our inspection of returned items. Should any item be refused delivery and returned with out authorization, a 25% restocking fee plus all shipping and handling fees will be charged at minimum. However, it is at PlanetBerry.com sole discretion whether a refund of any type will be issued. There will be absolutely no refunds or returns credited for custom ordered items. Custom ordered items are non-returnable or refundable for any reason out side of clear manufacturing defects. Should any customer refuse delivery of a custom ordered item, customer relinquishes his rights to any refund. Customer is responsible to pay all shipping costs associated with un-approved cancellations and returned shipments of custom ordered items. Only items with written authorization including (RA#'s) are eligible for a full purchase price (less S&H) refunds. For this reason, it is best to communicate via email to receive written authorization before you return your item.
Shipping Policy - Shipping and handling charges apply to all orders unless listed as free shipping or pre-negotiated in writing and authorized prior to final shipment of item. All charges will be included in the final transaction price and disclosed as the total cost for items purchased. Should items be returned for any reason outside of manufacturing defects, shipping fees will be deducted from any credit due customer. Should an item be originally purchased as a FREE Shipping offer, all actual shipping charges shall be deducted from any credit due customer. The Customer is responsible for return shipping via UPS or USPS to PlanetBerry.com, except when a manufacturing defect has been verified. In such cases, the customer will pay for the initial return shipping cost and a refund will be applied once the item has been inspected and confirmed to be a manufacture defect. In some cases, the PlanetBerry.com may choose to send a call tag for the return merchandise. PlanetBerry.com reserves the right to repair or replace such merchandise at PlanetBerry.com's discretion. PlanetBerry.com is not liable for any damage caused by shipping carriers. PlanetBerry.com will attempt to facilitate and help with all shipping challenges, but can not be help liable for damaged items that are out of our control.
Note: Should any customer desire to receive an item by a particular date, customer should contact PlanetBerry.com prior to any order. PlanetBerry.com will do its absolute best to process each order to manufacture within 24 hours of receipt of order or next business day; However, PlanetBerry.com does "Not" guarantee any item to be shipped and or delivered by any particular date. PlanetBerry.com is not responsible for any delivery delays due to circumstances out of its control and can not be held liable for any product that is not delivered by a customers anticipated or expected delivery time frame.
Shipping Lead Times - Stocked items typically ship within 1 to 5 business days of receipt of order; However, particular products with material or color choices may take up to an additional 5 - 15 days depending on component availability. Once items ship from warehouse, shipping time may take anywhere from 1 to 14 business days dependant on products ordered and particular freight carrier arrangements. Custom orders may take anywhere from 7 days to 45 days of manufacturing time. Once an item has been manufactured, assembled, packaged and shipped. Standard shipping lead time listed above will apply.
Tracking Numbers - PlanetBerry.com computer system will automatically send available tracking numbers through email notification as received from particular distributors as possible. However, not all PlanetBerry.com distributors have resources to process shipment tracking numbers though an electronic computer system. UPS, Fed Ex or Freight carrier tracking numbers are not always readily available and are not typically supplied to the customer until after 2 to 5 business days from initial shipment verification. If any shipping disputes or challenges with the order occur, customer should email or contact PlanetBerry.com with the appropriate name, address, phone number, item number, description of purchase and order number for faster response.
Tracking Number Requests - Due to extremely high volume of orders processed, PlanetBerry.com goal must be focused on processing orders as fast as possible to expedite a speedy shipment. PlanetBerry.com simply does not have the resources and or time to respond or reply to all tracking number requests until after the minimum manufacturing & processing days have been allotted and or a clear order processing challenge has occurred.
Non-Disclosure & Privacy Policy - PlanetBerry.com will never sell; trade and or distribute customer's personal information, such as email addresses, resident or business address, phone numbers, credit card information, etc., to any parties outside of this transaction authorization.
Liabilities - Disclaimer of Warranties EXCEPT AS EXPRESSLY STATED HEREIN, PLANETBERRY.COM MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON OUR SITE. EXCEPT AS EXPRESSLY STATED HEREIN, PLANETBERRY.COM EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON OUR SITE, INCLUDING BUT NOT LIMITED TO, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THAT YOU AGREE THAT IN NO EVENT SHALL PLANETBERRY.COM, ITS DIRECTORS, OFFICERS, EMPLOYEES OR OTHER REPRESENTATIVES BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO PRODUCTS SOLD. Product Descriptions - PlanetBerry.com and its affiliates attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall issue a credit to your credit card account in the amount of the charge. We apologize for any inconvenience this may cause you. If you are not completely satisfied with your purchase you may return it as described in our Return policy. Payments & Credits - All orders are automatically billed to customer's credit card through our secure merchant billing system prior to shipment. Custom orders must be paid for in advance prior to any custom work to be performed. Should a challenge occur, customer must submit a credit request in writing stating the challenge to be resolved and why a credit should be received. Credit requests be emailed to info@planetberry.com and must include, Name, Order ID and a statement of facts. Once a credit amount is verified to be accurate and payable, the actual amount will be credited to the original credit card. If there is a challenge with the credit card, a check will be mailed directly to the intended recipient.
